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Terms and Conditions

By placing an order, the member shall be deemed to have read, understood and agreed with the terms and conditions of the Food Affinity Shop Online.

O R D E R   I N F O R M A T I O N
  • Order lead time is 1 working day.
  • Payment must be made online during checkout by Visa or MasterCard.
  • Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. You can check the payment transaction details in your account. Only orders with successful payment transaction are considered completed and will be processed.
  • For orders with declined payment or pending payment status, kindly place a new order.

D E L I V E R Y   I N F O R M A T I O N
  • We provide delivery service within mainland Singapore.
  • All delivery services are unavailable from 11 February to 13 February 2021.
  • Delivery services are between 10am - 2pm or 3pm - 7pm.
  • Free delivery service is applicable for orders above $60, otherwise $8 delivery fee applies.
  • Free Regular Timing delivery service is valid based on Total Amount, after discount.
  • Items must be checked and shall be deemed accepted if no discrepancies are raised upon delivery.
  • In the event of undelivered orders due to the absence of the recipient or wrong address given, the undelivered item will be sent back us. You may choose to self-collect within 48 hours or contact us to arrange for a re-delivery at $8 within the delivery time slot of 10am – 2 pm or 3 – 7 pm.
  • While Food Affinity endeavors to fulfill all deliveries, Food Affinity Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.

S E L F - P I C K U P   I N F O R M A T I O N
  • Self-pickup service is unavailable from 11 February to 15 February 2021.

S E L F - P I C K U P   L O C A T I O N
Food Affinity Pte Ltd
Proxima @ Gambas 50 Gambas Crescent  #06-08
Singapore 757022
Tel : 9828 7449

A M E N D M E N T S   &   C A N C E L L A T I O N S
  • Upon order confirmation, there is an administrative charge of S$10(subjected to GST) for any amendments.
  • Amendment requests have to be submitted in writing notice, two (2) working days in advanced to: Kindly include order invoice number and full credit card details for processing.
  • For any cancellation of order, there is an administrative charge of S$10(subjected to GST). The refund procedure is as follows:
      3 days before: 100% refund
      2 days before: 50% refund
      1 day before: no refund